Terms and Conditions for Social Media Marketing Services
Via Social Media Platforms
MediaTech Company
A document regulating the working mechanism and obligations between the Company and its clients in social media marketing services
Second Edition
Preamble
This document sets out the terms and conditions governing the relationship between MediaTech Company ("the Company") and its clients ("the Client") regarding marketing and content management services on social media platforms. It clarifies the work mechanism and its stages, approval and amendment policies, execution and coverage schedules, and payments and refunds, in order to ensure the work proceeds professionally and that the agreed-upon coverage is achieved during the contract term, while preserving the rights of both parties. The Client's signing of the contract or payment of the package value constitutes explicit acceptance of these terms.
Article One — Definitions
The Company: MediaTech, provider of marketing and content management services on social media platforms.
The Client: The party contracting with the Company to obtain its services under a specified package.
The Marketing Package: The set of services and their monthly quantities agreed upon in the contract.
Contract Term (Monthly Cycle): Thirty days beginning from the contract start date, on the basis of which renewal is calculated.
Coverage Week (the Fifth Week): An additional publishing week that compensates for the study week, dedicated solely to publishing coverage, and not an extension of the contract term.
Monthly Commitment: The number of deliverables agreed to be executed during the cycle.
Account Manager: The person responsible for the Client's account and the official point of contact between the Client and the Company.
Business Day: Saturday through Thursday, excluding official holidays.
Article Two — Work Mechanism and Its Stages
The service proceeds through the following stages in order, with each stage building on what was approved in the one before it:
Contracting and Financial Confirmation: Work begins after the contract is signed and the package value is paid.
Onboarding: Creating an official WhatsApp group, sending welcome messages, and assigning the Account Manager.
Initial Meeting: To understand the Client's identity, goals, and target audience.
Preparing and Approving the Marketing Plan: Prepared by the Company and approved by the Client.
Preparing and Approving the Content Plan: Built on the approved marketing plan and approved by the Client.
Execution and Distribution to Teams: Distribution of work to the design, content, and editing teams.
Publishing and Follow-up: Publishing begins and coverage is followed up until the term is complete.
Study and Setup Period: The first six days following the initial meeting are dedicated to approving the marketing plan and content plan, and actual publishing begins from the seventh day onward.
Distinguishing Between Contract Term and Publishing Coverage: The contract term and its end are calculated as thirty days from the contract start date, and renewal is based on this. The fifth week, however, is dedicated solely to publishing coverage and compensating for the study week, and is not considered an extension of the contract term or an additional obligation on it.
Cumulative Build-up of Stages: Each stage builds on what was approved in the previous stage; approval of a content idea within the content plan applies to the design executed for that idea. Accordingly, the Client may not request changes to a design whose underlying idea was already approved in the approved content plan.
Article Three — Scope of Services and Monthly Commitment
Services include — depending on the package —: designs, story resizing, story idea creation, AI-generated scenes, script writing, video editing, and logo design.
Reel (Video Editing) Deliverables: These depend on the nature of the agreement and vary according to the Client's subscribed package, whether in number, type, or source material.
The number of each type is determined monthly in the contract, and scheduling is structured to distribute execution across the cycle in a way that achieves regular coverage.
Lapse of Obligation: The obligation regarding a deliverable lapses once the Client approves it, as the Client will have obtained a copy of it; the schedule remains in place as originally structured to organize publishing during the term.
The agreed-upon quantities pertain to a single cycle and are not automatically carried over to the next cycle, except for what could not be executed for a reason attributable to the Company.
Technical Platform Errors: The Company bears no responsibility for technical errors of the platforms, such as publishing failures, outages, platform changes, or similar matters beyond its control.
Article Four — Approval Policy
Every piece of work passes through an internal quality path before being presented: the Designer, then the Design Manager (quality review), then the Account Manager (idea approval), then the Client (final approval).
The Client is obligated to approve the plans and works presented within two business days of their presentation.
Any delay in approval on the Client's part extends the execution and coverage schedules by the same length of the delay, and is not considered a breach by the Company.
The Client's failure to respond within three business days is considered implicit approval of the work presented, and the Company may proceed to execute and publish it.
Article Five — Revision Policy
The Client is entitled to a specified number of revisions for each type, within the approved idea and direction, as follows:
Marketing Plan: one revision.
Content: one revision.
Designs: two revisions.
Reel (Video Editing): one revision.
A revision is an improvement within the approved idea and direction. Changing the idea or direction entirely, or adding new deliverables, is considered a new request that is either counted against the cycle's commitment or subject to additional fees, depending on the agreement.
The Client may not request changes to something whose idea was approved at an earlier stage (such as a design whose idea was approved in the content plan).
Revisions resulting from an error by the Company are not counted against the available number and do not affect the term.
Article Six — Execution, Coverage, and Adherence to the Term
Coverage Commitment: The Company is committed to achieving the agreed-upon publishing coverage during the contract term, which is the core of its obligation to the Client.
Video Editing Deadlines: The Company is not bound by specific delivery deadlines for video editing work (whether standard or filmed); its commitment is publishing coverage during the term, not individual delivery deadlines for each deliverable.
Execution is paused or extended by the length of any delay attributable to the Client, including: delayed approval, delayed delivery of materials, inability to film, or delayed payment.
The Company bears no responsibility for incomplete coverage if the cause is the Client's delay in fulfilling their obligations.
Article Seven — Filming and Raw Materials
Filming applies only to packages that include it, and as permitted by the package.
With the Client's Knowledge: Filming takes place with the Client's knowledge, direction, and presence, or the presence of their authorized representative.
The Client provides the filming location, products, and necessary access at the agreed-upon time.
On-Site Approval: The Client approves the scenes on-site before the cameraman leaves the location; whatever is approved on-site is not subject to reshooting, and the Company bears no responsibility for redoing it.
Changes to an Approved Script: Any change the Client makes to the content of an approved script, the Client alone bears the resulting consequences.
Filming Based on Reel Deliverables: Filming is based on the requirements of the agreed-upon reel deliverables; the Company does not promise delivery of all filmed material, but only what is necessary to produce the package's deliverables.
Client delays in preparing for filming or delivering materials postpone the related deliverables without any liability on the Company.
Article Eight — Advertising and Budgets
The advertising budget is entirely separate from the package value and is provided by the Client.
Ad Management Fees: Added on top of the net budget (not deducted from it): twenty percent (20%) for advertising within the marketing package, and thirty percent (30%) for advertising outside the marketing package.
The net amount allocated to advertising equals the transferred amount divided by (one plus the fee percentage), and the Company transparently informs the Client of the net amount, the amount spent, and the remaining balance.
No Guarantee of Results: The Company does not promise specific advertising results (in terms of sales, reach, or engagement with guaranteed figures), as results are subject to market and platform factors. The Company's commitment is to keep the advertising on the right track: well-considered targeting, proper setup, and continuous monitoring and improvement.
Advertising Platform Errors: The Company bears no responsibility for errors by advertising platforms or their algorithms in targeting, delivery, rejection, pricing, or other factors beyond its control.
Article Nine — Payments and Installments
The full package value is paid before the cycle begins (financial confirmation gateway), and execution does not begin before payment.
Advertising budgets are transferred in advance and separately from the package value.
Installment Payments: Splitting payments into installments is not accepted except in specific cases and with the Company's approval; when accepted, the advertising and filming services are suspended until the installment is paid in full.
A delay in payment halts the workflow and extends the schedules by the length of the delay.
Article Ten — Refunds
Subject to Discretion: A refund request is subject to the nature of the request and the Company's discretion.
Collection of Amounts Due: If a refund is approved, the Company collects the amounts due for the work completed and the expenses incurred, at its discretion, and refunds the remainder.
Refund Period: The amount due is refunded within fourteen business days from the date of the request.
The value of work completed for a cycle that has already begun execution is not refunded.
Article Eleven — Renewal and Termination of the Contract
The contract operates on a monthly cycle system (thirty days), renewed by agreement of both parties.
Whoever wishes not to renew must notify the other party seven days before the end of the cycle.
Upon termination, paid obligations are fulfilled until the end of the current cycle, and approved works are delivered.
Article Twelve — Intellectual Property
Ownership of the approved final deliverables transfers to the Client after full payment of the cycle's dues.
The Company retains the right to display the work in its portfolio for marketing purposes, unless otherwise agreed in writing.
Open/source files remain the Company's property unless their delivery is explicitly agreed upon.
Article Thirteen — Client Responsibilities
Approving plans and work within their specified deadlines.
Providing the brand identity, materials, permissions, and account access in a timely manner.
Designating a single person as the approved point of contact with the Company.
Approving scenes on-site before the cameraman leaves.
Adhering to official communication channels, their etiquette, and their hours.
Article Fourteen — Company Responsibilities
Achieving the agreed-upon publishing coverage at the required quality during the contract term.
Assigning a responsible Account Manager and conducting periodic account follow-up.
Transparency in schedules, coverage, and advertising accounts.
Article Fifteen — Communication Channels and Working Hours
The official communication channel is the dedicated WhatsApp group and the Account Manager.
Outside the Approved Channel: Contacting team members outside the approved channel is not permitted; should this occur, the Company bears no responsibility for its consequences, and anything issued outside the official channel is not recognized.
Official Working Hours: Saturday through Thursday, from 9:00 a.m. to 5:00 p.m.
It is emphasized that communication must take place within official working hours.
Article Sixteen — Professionalism and Rules of Cooperation
MediaTech is a company with organized policies and regulations, and it is keen to uphold professionalism in cooperation to achieve the desired goals.
The success of the work is built on respectful, mutual cooperation between both parties; condescension or unprofessional conduct by the Client toward the team disrupts the workflow and hinders the achievement of goals.
The Company's Right of Discretion: The Company has the right to assess the situation and take appropriate action, including suspending the service or terminating the contract and seeking appropriate compensation where warranted.
Article Seventeen — Confidentiality
Both parties are obligated to maintain the confidentiality of the information and data exchanged and not to disclose it to third parties, during the contract term and thereafter.
Article Eighteen — Force Majeure
Neither party shall be held liable for delay or breach resulting from a force majeure circumstance beyond their control, such as disasters, major outages, sovereign decisions, and platform failures.
Article Nineteen — General Provisions
The Company may update these terms, and the Client will be notified of any material amendment to them.
These terms are governed by and interpreted in accordance with the laws in force in the Arab Republic of Egypt, and disputes are settled amicably first; failing that, before the competent authorities.
Signing the contract or paying the package value constitutes acknowledgment of having read and accepted these terms.